CINICO to seek wider views on how it’s doing
(CNS): CINICO will begin an online anonymous survey among its member ship this month which officials say will give the government owned health insurance provider an idea of satisfaction levels among the membership. This is the second phase of a planned programme following the first phase of research work which was conducted with focus groups. The online survey is expected to gauge the thoughts and opinions of the wider civil service, statutory body employees and pensioners among the CINICO membership when they answer a more detailed the research is being undertaken by Tower Marketing CINICO DEO Lonny Tibbetts said the online survey will allow members the opportunity to have their voices heard.
“We at CINICO anticipate that the responses will provide us with a valuable insight into how we can improve and streamline our organisation to ensure that our members get the best possible service,” he said. He assured members that the survey is completely confidential and eligible CINICO members must use their member ID on their CarePay swipe cards to access the survey.
Neither CINICO, nor Tower Marketing will know who the survey belongs to, as all data collection and analysis is being conducted off-island by Tower Marketing’s independent market research partner. This research is completely independent of CINICO or any part of the Cayman Islands Civil Service or the Cayman Islands Government.
“We urge every eligible CINICO member to complete the study,” Tibbetts said. “The higher the volume of responses, the more accurate the information. This will eventually lead to a better level of service for all members, which, of course, is our ultimate goal.”
The survey will be distributed via email to all civil servants who can complete it in the office or at home. In order to give all members the opportunity to take this survey, Tower Marketing will also be setting up a computer kiosk at various government locations from 22 May – 6 June.
Staff members will be on hand to assist if there are any questions, as well as pass out paper copies, if needed. There will also be opportunities at public libraries to complete the survey online using the computer stations available (visit the library information desk for details).
As an added incentive to complete the survey, two free iPads will be given away to the lucky winners drawn from all entrants. To view the schedule of various locations to complete the survey, visit www.cinico.ky for more details.
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